RETURN POLICY

We offer store credit if (no cash refund):

• Requests are made within 14 days of receipt of your order.

• Hair has not been installed, colored, cut, or altered in any way.
  Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

• Hair remains in the bundle and zip ties are intact up top.

• The hair must be in its original packaging and tagged.

• Returned packages must include a copy of the original invoice.

• Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt.

• The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.

We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

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We offer exchanges if the returned product meets our requirements:

• Exchange requests must be made within 3 days of receipt of your order.

• We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle.

• Shipping and Handling costs will be at the customer's expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.

• We offer one exchange per original order (Domestic U.S. only). Perfect Locks will pay the shipping costs to mail the exchanged product(s) as a one time courtesy. International customers must bear cost to ship items.